COMMUNICATION & CUSTOMER SERVICE

Continuing Education


"Puts into perspective some of the things you are doing you may not have realized while dealing with a customer."
Treating Your Customers Like Gold Student, August 2015

No matter the size of your business, customer service needs be at the center of your business model if you wish to be successful. In fact, providing consistently high quality customer service can help your business grow and prosper. All of our courses are customizable to meet your training needs and goals.

View Continuing Education Courses

 

Courses

Treating Your Customers Like Gold™

The newest version of Treating Your Customers Like Gold™ has arrived! Packed with the great service concepts introduced in the original program, this new class takes service to the next level. Through experiential application, you will learn how to define service based on your real-world issues; how to integrate service into your daily customer interactions; how to emphasize the importance of customer relationship management; how to create closed-loop communication channels and create successful dialogue alliances; how to rebuild customer confidence when problems arise; and how to consistently provide service during times of change and crisis. Treating Your Customers Like Gold™ was the basis for many training program for many organizations including: Mall of America; US Bank; Fairview University Health System; Target Center; Metro Dentalcare, and Isle of Capri Casinos.

 

The Power of Effective Networking

Effective networking requires developed skills and direct communication motivated by a clear purpose. This training explores the trending world of networking and is ideal for students, supervisors, managers, executives or business owners. Participants will takeaway tips, methods and strategies towards becoming a powerful networking professional.

 

Powerful Presentation Skills

Strong presentation skills are vital to excel in business. In a competitive market, it’s important to be able to present information in a clear and comprehensible way to a small group, a large audience or even one-on-one. Learn to craft a persuasive message and deliver it with integrity and professionalism.

 

Creating Powerful Presentations: How to put Microsoft Office Image Tools to Work for You

Using the tools in Microsoft Office Suite, you will learn how to create, edit and insert photos, charts, screen shots and illustrations. You will also learn how to embed links and videos into your presentation to create effective and compelling narratives.


Last updated by drogalla : 2017-03-16 16:28:51