This guide may be used as a resource when working with troubled students, identifying students in difficulty, helping students, and knowing where to refer students for help when they need it.  HTC Counselors are available for consultation if assistance is needed when referring or assisting a student.

Recognize the Problem

  • Tardiness or excessive absences
  • Repetitive excuses
  • Classroom disruption
  • Disclosure of sexual assault or harassment
  • Sudden or extreme changes in behavior
  • Threatening behavior
  • Disclosure of suicidal thoughts

What to Do

  • Talk to the student in private and allow plenty of time
  • Communicate care for the student’s well-being
  • If you have concerns about a student you have already tried to help, consult with Counseling Services.


Level 1 Early Alert

  • Academic, attendance, personal, or behavioral issues
  • Student requires support but no immediate concern of harm to self or others
  • Response time within two weeks
  • Link to alert tool can be found in D2L for each class


Level 2 CARE Referral Process

  • Concerns about physical/mental well-being
  • Potential threat of harm to self or others
  • Urgent response of 24 hours or less

Referral Instructions

Student Behavior Referral Process Map


Level 3 Urgent Counseling (Orange Cards)

  • Behavior that needs immediate attention that requires intervention from a counselor
  • A high level crisis in that moment
  • Includes concern of harm to self or others
  • Give student orange card to give to Enrollment Services to be seen right away by a counselor
    Escort student to Enrollment Services
  • If Enrollment Services is closed or a counselor is unavailable, escort student to Security Desk and they will locate an appropriate person to assist.
  • Response time one hour or less


Level 4 911 & Campus Security

  • CALL 9-1-1 and Campus Security at 763-248-1354
  • If you call 9-1-1 from a cell phone, please follow up with Campus Security at 763-248-1354 so they know where to direct emergency services.

Last updated by ssylvander : 2016-11-17 15:30:35