3.8 Student Concerns, Complaints, and Grievances Policy - Hennepin Technical College

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3.8 Student Concerns, Complaints, and Grievances Policy

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Chapter 3: Educational Policies


  • Adoption: 6/20/1995
  • Revised: 8/27/2025
  • Last Reviewed: 1/21/2026 (AASC) & 12/03/2025 (SGC)
  • Next Review Date: 1/30/2031
  • Custodian of Policy: Dean of Student Success, Equity and Inclusion

Policy Statement

In accordance with Minn State Board policy 3.8, a student has the right to seek a remedy for a dispute or disagreement through a designated concern, complaint and grievance procedure.  A student should use available informal means to have decisions and/or actions reconsidered before filing a concern, complaint or grievance.  No retaliation of any kind shall be taken against a student for participation in a concern, complaint or grievance.  Concern, complaints, and grievance procedures are protected under data privacy rights.

Student Responsibility

Students are responsible for knowledge of and compliance with Hennepin Tech policies, procedures, and regulations.  If questions arise regarding policies or procedures, students are encouraged to meet with their faculty advisor or a counselor to help clarify understanding and interpretation.

Student Rights

A Concern/Complaint/Grievance Form may be submitted by any Hennepin Tech student who has experienced a concern or an issue that is cause for concern, a complaint or grievance involving Hennepin Tech. 

NOTE:  Some types of complaints require a different method of reporting rather than the Concern/Complaint/Grievance Form. 

  • Grades and Other Student Appeals:  Do not use the Concern/Complaint/Grievance Form to file complaints related to disputes about grades received, academic, or other student appeals.  Refer to policies 2.9 Academic Standing and Financial Aid Satisfactory Academic Progress (SAP) and 3HTC.6 Academic Grade Appeals.
  • Discrimination, Harassment, or Sexual Violence:  Do not use the Concern/Complaint/Grievance Form to report complaints of discrimination or harassment against a protected class, or sexual harassment/violence. Complaints of this nature should be reported by completing a Discrimination/Harassment/Sexual Misconduct Complaint Form or directly to the Title IX Coordinator.