Information Technology/Computer Careers

Information Technology/Computer Careers

 

DESKTOP SUPPORT

Desktop Support Specialists provide technical assistance, support, and advice to customers and other users. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems and resolve recurring difficulties. Desktop Support Specialists work either within a company that uses computer systems or directly for a computer hardware or software vendor. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Program Title:
Information Technology/Computer Careers

Award Type:
Associate in Applied Science Degree

Credits: Total Associate in Applied Science Degree Credits 60
Award Outcomes:
  • Demonstrate proficiency in word processing, spreadsheets, presentations, databases and project management.
  • Perform operating systems functions.
  • Utilize internet resources.
  • Apply basic networking functions.
  • Exhibit customer service skills.
  • Exhibit organizational skills.
  • Perform problem-solving skills.
  • Demonstrate troubleshooting skills.
  • Demonstrate effective communication skills.
  • Exhibit professional and ethical behavior.

Career Opportunities:
Positions are available as PC Support Specialists, PC Trainers, PC Coordinators and Computer Lab Assistants.

Choose Total Associate in Applied Science Degree Credits 60 credits from the following areas:
Technical Studies Required: 42 Credits
ACCT1125 Excel 3
CCIS1000 Information Systems 3
CCIS1032 Access 2013 3
CCIS1035 Word 2013 3
CCIS1042 PowerPoint 2013 3
CCIS1101 Windows 8 3
CCIS1105 Network Essentials 4
CCIS1110 Windows Admin 1 3
or
CCIS1121 Linux Admin 1 3
or
CCIS1135 Desktop Linux 3
CCIS2055 Project Management 3
CCIS2065 Help Desk/User Support 3
CCIS2090 Office 2013 Integration 3
CCIS2095 Outlook 2013 2
CCIS2675 A+ Hardware Support 3
CCIS2680 A+ Software Support 3
CCIS2875 Workplace Readiness Skills Assessment 0
Technical Studies Electives: 3 Credits
Any CCIS course that is not required for this award may be used as an elective. Recommended:
CCIS1135 Desktop Linux 3
CCIS1301 HTML 3
CCIS1310 Publisher 2013 3
CCIS1351 Advanced HTML 4
CCIS2320 Help Desk Internship 6
CCIS2360 Desktop Support Internship 2-8
General Education Required: 12 Credits
ENGL2121 Writing and Research 4
or
ENGL2125 Technical Writing 3

Choose one of the following:
COMM2050 Interpersonal Communication 3
COMM2060 Small Group Communication 3
COMM2130 Public Speaking 3

Choose one of the following: Any course from Goal 2 (Critical Thinking)
or
Goal 4 (Mathematical/Logical Reasoning) of the Minnesota Transfer Curriculum 3

Choose one of the following: Any course from Goal 5 (History and the Social and Behavioral Sciences)
or
Goal 9 (Ethics and Civic Responsibility) of the Minnesota Transfer Curriculum 3
General Education Electives: 3 Credits
Hennepin Technical College’s 2000-level general education courses meet the guidelines of the Minnesota Transfer Curriculum (MnTC).