DESKTOP SUPPORT

  • Program: Information Technology/Computer Careers
  • Degree: Associate in Applied Science Degree
  • Credits: Total Associate in Applied Science Degree Credits 60
  • Academic Planning Guide:

Overview

Desktop Support Specialists provide technical assistance, support, and advice to customers and other users. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems and resolve recurring difficulties including issues surrounding computer security in today's highly technological world. Desktop Support Specialists work either within a company that uses computer systems or directly for a computer hardware or software vendor. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Career Opportunities

Positions are available as PC Support Specialists, PC Trainers, PC Coordinators and Computer Lab Assistants.

Award Outcomes:

  • Compare decision making solutions.
  • Understand changing role of IS Professionals.
  • Describe issues surrounding computer security.
  • Construct relational databases with an efficient design.
  • Produce variety of business documents.
  • Create dynamic presentations.
  • Perform basic operating system functions.
  • Apply basic networking functions.
  • Administer a network operating system.
  • Make decisions regarding project task management.
  • Exhibit customer service skills.
  • Demonstrate integration features of office suite.
  • Utilize office suite personal information manager.
  • Apply problem-solving methodologies.
  • Provide critical-thinking solution strategies.
  • Demonstrate effective written communication skills.
  • Demonstrate effective oral communication skills.

Required Credits

Technical Studies Requirements 45 Credits
General Education Requirements 12 Credits
  • ENGL2121 Writing and Research 4
    or
  • ENGL2125 Technical Writing 3
  • Choose one of the following:
  • COMM2050 Interpersonal Communication 3
  • COMM2060 Small Group Communication 3
  • COMM2130 Public Speaking 3
  • Choose one of the following: Any course from Goal 2 (Critical Thinking)
    or
    Goal 4 (Mathematical/Logical Reasoning) of the Minnesota Transfer Curriculum 3
  • Choose one of the following: Any course from Goal 5 (History and the Social and Behavioral Sciences)
    or
    Goal 9 (Ethics and Civic Responsibility) of the Minnesota Transfer Curriculum 3

Elective Credits

Technical Studies Electives 0 Credits
General Education Electives 3 Credits
  • Hennepin Technical College‚Äôs 2000-level general education courses meet the guidelines of the Minnesota Transfer Curriculum (MnTC).

Academic Planning Guide:


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