• Program: Information Technology/Computer Careers
  • Degree: Occupational Certificate
  • Credits: Total Occupational Certificate Credits 25
  • Academic Planning Guide:


The Computer Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers. Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics. All students must pass the Computer Literacy assessment test before registering for these courses.

Career Opportunities

Positions are available as a Computer Service Desk Technician, Computer System Specialist, and PC Technician.

Award Outcomes:

  • Demonstrate proficiency in word processing, spreadsheets, presentations and databases.
  • Perform operating systems functions.
  • Utilize internet resources.
  • Apply basic networking functions.
  • Exhibit cooperative and customer service skills.
  • Demonstrate troubleshooting skills.
  • Demonstrate effective oral and written communication skills.

Required Credits

Technical Studies Requirements 25 Credits
General Education Requirements 0 Credits

Elective Credits

Technical Studies Electives 0 Credits
General Education Electives 0 Credits

Academic Planning Guide:

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