HUMAN RELATIONS MANAGEMENT
- Program: Culinary Arts
- Course: Human Relations Management
- Course #: CULA1700
- Total Credits: 2
Course DescriptionThis course is designed to prepare for the transition from employee to supervisor. To evaluate styles of leadership and develop skills in human relations and personnel management.
Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.
Hennepin Technical College offers reasonable accommodations to qualified students with disabilities. If you have a documented disability that may require accommodations, contact the college’s Disability Services Director: Sara Laviolette at Brooklyn Park (763-488-2477) or Jean Kreutter at Eden Prairie (952-995-1544).
The following goals will be addressed in the course:
Describe process of management through effective communication skills
Summarize leadership styles and analyze when each is most appropriate
Outline the supervisor's role in decision-making, problem solving and delegation of duties
Compare a variety of training methods
Discuss effective employee training programs which include follow-up training and cross-training
Describe necessity of change and ways of implementing change with the least employee resistance
Evaluate methods of conflict resolution and grievance procedures in union and non-union organizations
Discuss reasons for disciplinary problems and the supervisor's role in handling them
Analyze motivational techniques and problems
Discuss procedures for attitudinal changes
Analyze ways of dealing with stress in the workplace
Discuss legal issues related to managerial decisions including sexual harassment, discrimination, violence/anger and unemployment compensation
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