HELP DESK/USER SUPPORT
- Program: Information Technology/Computer Careers
- Course: Help Desk/User Support
- Course #: CCIS2065
- Credits: 3
Course DescriptionThis course is designed to introduce students to the concepts and practices required of an entry-level technology professional in an effort to prepare and provide them with the knowledge, skills, and attitudes required to become technical service providers.
Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.
Hennepin Technical College offers reasonable accommodations to qualified students with disabilities. If you have a documented disability that may require accommodations, contact the college’s Disability Services Director: Sara Laviolette at Brooklyn Park (763-488-2477) or Jean Kreutter at Eden Prairie (952-995-1544).
The following goals will be addressed in the course:
Describe support structures
Explain the evolution of processes and procedures
Examine technology benefits
Investigate industry trends
Utilize office applications for decision-support analysis
Distinguish between call and caller management
Build skills to be a service provider
Evaluate quality improvement processes
Assess individual contributions to team goals
Judge individual and team performance