Information Technology/Computer Careers

Information Technology/Computer Careers

 

HELP DESK/USER SUPPORT



Course Number: Course Title: Program Title:
CCIS2065 Help Desk/User Support Information Technology/Computer Careers
Course Description:

This course is designed to introduce students to the concepts and practices required of an entry-level technology professional in an effort to prepare and provide them with the knowledge, skills, and attitudes required to become technical service providers.

Credits: Credit Type: Lab Credits:
3 lecture  3 0
MnTC: Prerequisites:
0 CCIS1000 and CCIS1101 or CCIS1080 or instructor approval
Campus:
Brooklyn Park
Course Goals:
The following goals will be addressed in the course:
Describe support structures
Explain the evolution of processes and procedures
Examine technology benefits
Investigate industry trends
Utilize office applications for decision-support analysis
Distinguish between call and caller management
Build skills to be a service provider
Evaluate quality improvement processes
Assess individual contributions to team goals
Judge individual and team performance
Course Evaluation: Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.
Disability Services: Hennepin Technical College offers reasonable accommodations to qualified students with disabilities. If you have a documented disability that may require accommodations, contact the college’s Disability Services Director: Sara Laviolette at Brooklyn Park (763-488-2477) or Jean Kreutter at Eden Prairie (952-995-1544).