Information Technology/Computer Careers

Information Technology/Computer Careers

 

A+ SOFTWARE SUPPORT



Course Number: Course Title: Program Title:
CCIS2680 A+ Software Support Information Technology/Computer Careers
Course Description:

This advanced course will provide practical knowledge of the Windows Operating System (OS) configuration, software installation and utility management needed to provide technical support to computer users. Students will acquire many of the software skills necessary for the CompTIA A+ certification.

Credits: Credit Type: Lab Credits:
3 lecture  3 0
MnTC: Prerequisites:
0 CCIS1101 or instructor approval
Campus:
Brooklyn Park/Eden Prairie
Course Goals:
The following goals will be addressed in the course:
Install windows operating system (OS)
Troubleshoot OS errors
Use command-line and software utilities
Manage system performance
Troubleshoot password issues
Configure OS for network connectivity
Perform security and encryption tasks
Perform remote troubleshooting
Simulate call center operations
Course Evaluation: Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.
Disability Services: Hennepin Technical College offers reasonable accommodations to qualified students with disabilities. If you have a documented disability that may require accommodations, contact the college’s Disability Services Director: Sara Laviolette at Brooklyn Park (763-488-2477) or Jean Kreutter at Eden Prairie (952-995-1544).