• Program: Information Technology/Computer Careers
  • Course: A+ Software Support
  • Course #: CCIS2680
  • Total Credits: 3

Course Description

This advanced course will provide practical knowledge of the Windows Operating System (OS) configuration, software installation and utility management needed to provide technical support to computer users. Students will acquire many of the software skills necessary for the CompTIA A+ certification.

Course Evaluation

Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.

Disability Services

Hennepin Technical College offers reasonable accommodations to qualified students with disabilities. If you have a documented disability that may require accommodations, contact the college’s Disability Services Director: Sara Laviolette at Brooklyn Park (763-488-2477) or Jean Kreutter at Eden Prairie (952-995-1544).

Course Goals

The following goals will be addressed in the course:
Install windows operating system (OS)
Troubleshoot OS errors
Use command-line and software utilities
Manage system performance
Troubleshoot password issues
Configure OS for network connectivity
Perform security and encryption tasks
Perform remote troubleshooting
Simulate call center operations

Credit Details
  • Lecture: 3
  • MnTC Goal: 0
Course Details
  • Prerequisites:  CCIS1101 or instructor approval
  • Campus: Brooklyn Park/Eden Prairie

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