Search Courses



Advanced Search
Displaying 871-880 of 1066 results.
Course TitleCourse DescriptionCreditsPrerequisitesCourse NumberCourse Outline
 
Introduction to Service and Work Team StrategiesOur society is increasingly becoming less customer service oriented. Therefore it follows that there is a growing need for the development of customer service skills. This course describes what customer service is and how it impacts profitability and productivity of most businesses. The course addresses the challenges in the delivery of customer service, strategies used in customer service and the personal skills necessary to achieve value added experiences for the customer. Teamwork is an essential part of the workplace today and will increase in the future. This course will improve student's understanding of both theory and practical application of skills used in teams. Students will participate in teams, completing team projects and analyzing team interaction. Emphasis will be on team formation and development, effective leadership, decision-making in teams, active participation, conflict resolution, planning and conducting meetings.3Qualifying score on writing assessment test OR ENGL0930 and Qualifying score on reading assessment test OR ENGL0921BUSN1150View
Business LawThis course is an introduction to the principles of law as they apply to businesses. Topics covered include the court system, contracts, purchases and sales under the UCC, commercial paper, employment law and business organizations and regulation.3NoneBUSN1140View
SupervisionThe focus of this course is on the first-line manager who coordinates and supervises the activities of the operating employees in any company. The course will emphasize effective ways to lead, motivate, delegate, communicate and measure the performance of employees who perform the day-to-day activities of the organization.3Qualifying score on writing assessment test OR ENGL0930BUSN1100View
Consultative SellingIn Consultative Selling students will learn to build relationships with business partners. Consultants ask questions to assess client needs, then utilize critical thinking to identify business problems and provide solutions. In this class, students will apply business knowledge as they determine ways that client businesses could run more effectively or profitably for improved results. These solutions typically involve the sales consultant's products and services.3BUSN1000BUSN1091View
Territory/Account ManagementThis course covers identifying prospects, management of time in relation to territory assignments, management of territory for profit, how to schedule activities, develop sales strategies and maintain account records. The concepts will be learned through case studies or a live territory project.3Qualifying score on writing assessment test OR ENGL0930BUSN1060View
Customer Relationship Management (CRM)In this course, students will experience practical strategies for integrating information and technologies in order to get results. Customer Relationship Management (CRM) involves data-driven solutions that improve how salespeople do business with customers. CRM systems and applications are designed to manage and maintain customer relationships, track engagements and sales, and deliver actionable data.3BUSN1010BUSN1041View
Professional DevelopmentProfessional image and `self-management` are the focus of this course. Professional appearance, wellness, time management, goal setting and techniques for the professional`s response to various social settings will be addressed in this course.3Qualifying score on writing assessment test OR ENGL0930BUSN1030View
Introduction to Selling This course covers the role of sales in the economy, the importance of a positive sales attitude, the basic steps of a sale, and how the salesperson is viewed as a representative of a company. The student will be required to conduct a sales presentation to a buyer of a product.3Qualifying score on writing assessment test OR ENGL0930BUSN1020View
Introduction to BusinessThis is a college level introductory course in business practices. The course is an overview of the role of business in the American economy and the international community. The course will cover the free enterprise system used in America. The student will look at issues of business and society; as well as, legal, regulatory, and political responsibilities on the part of American business. A short overview of Marketing will also be covered as a part of the course.3Qualifying score on reading assessment test OR ENGL0921 and qualifying score on writing assessment test OR ENGL0930BUSN1000View
MicrobiologyThis course investigates microorganisms with an emphasis on human health and disease. The course provides a study of prokaryotic, eukaryotic and acellular microbes. Topics covered include microbial taxonomy, morphology, growth, metabolism, genetics, etiology, resistance, host interactions, human immune response to infection, epidemiology, control, treatment, as well as their use in biotechnology. The laboratory component of the course is designed to reinforce the topics discussed in lecture, as well as to introduce students to some of the laboratory techniques and methods used in microbiology, including aseptic techniques and safe handling of microorganisms, culturing, staining, biochemical analyses, enumeration, identification of unknowns and microbial control. This course covers the characteristics of hazardous wastes and its safe handling, storage, and disposal.4BIOL2005 with a grade of "C" or better and BIOL2125 with a grade of "C" or betterBIOL2235View