CUSTOMER MANAGEMENT

  • Program: Auto Body Collision Technology
  • Course: Customer Management
  • Course #: ABCT1410
  • Total Credits: 2

Course Description

Students learn appropriate industry terminology, measuring and improving levels of customer service, interpreting body language, conflict resolution, telephone and in-person communication skills, personal conduct and business ethics, and the completion of paperwork related to auto body customer management functions.

Course Evaluation

Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.

Disability Services

Hennepin Technical College offers reasonable accommodations to qualified students with disabilities. If you have a documented disability that may require accommodations, contact the college’s Disability Services Director: Sara Laviolette at Brooklyn Park (763-488-2477) or Jean Kreutter at Eden Prairie (952-995-1544).

Course Goals

The following goals will be addressed in the course:
Discuss customer service strategies
Describe challenges in customer service systems
Apply decision making and problem solving skills
Apply conflict management skills
Develop Develop listening skills

Credit Details
  • Lecture: 2
  • Lab: 0
  • MnTC Goal: 0
Course Details
  • Prerequisites: 
    None
  • Campus: Brooklyn Park

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