SERVICE MANAGEMENT

  • Program: Marine, Motorsport and Outdoor Power Equipment Technology
  • Course: Service Management
  • Course #: MMST1125
  • Total Credits: 3

Course Description

This course will cover the basics of customer relations, parts lookup, job documentation and the other aspects of running a service shop business. This course will cover the characteristics of hazardous wastes and its safe handling, storage, and disposal.

Course Evaluation

Refer to Course Syllabus for detailed information regarding the requirements and evaluation standards for this course. The Course Syllabus will be distributed the first week of the course.

Disability Services

Hennepin Technical College offers reasonable accommodations to qualified students with disabilities. If you have a documented disability that may require accommodations, contact the college’s Disability Services Director: Sara Laviolette at Brooklyn Park (763-488-2477) or Jean Kreutter at Eden Prairie (952-995-1544).

Course Goals

The following goals will be addressed in the course:
Explain the "Do's " of customer relations
Explain the "don'ts " of customer relations
Perform parts lookup for related equipment.
Identify customer dissatisfaction
Identify tools
Acknowledge customer problems
Perform work order completion
Organize tools
Apply customer satisfaction training

Credit Details
  • Lecture: 2
  • Lab: 1
  • MnTC Goal: 0
Course Details
  • Prerequisites: 
    None
  • Campus: Eden Prairie

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