IT SUPPORT SPECIALIST

  • Program: Information Technology/Computer Careers
  • Degree: Diploma
  • Credits: Total Diploma Credits 50
  • Academic Planning Guide:

Overview

IT Support will train the student for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, application software and network operations. IT Support will prepare the student to select, maintain, configure and oversee the installation of business-oriented computers and software. Students will also know how to train and support users to include skills to analyze problems and resolve recurring difficulties such as issues surrounding computer security in today's highly technological world. This Student must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Career Opportunities

Positions are available as IT Support Specialist, IT Trainer, IT Coordinator, Help Desk and Computer Lab Assistant

Award Outcomes:

  • Compare decision making solutions.
  • Understand changing role of IS Professionals.
  • Describe issues surrounding computer security.
  • Construct relational databases with an efficient design.
  • Produce variety of business documents.
  • Create dynamic presentations.
  • Perform basic operating system functions.
  • Apply basic networking functions.
  • Make decisions regarding project task management.
  • Exhibit customer service skills.
  • Demonstrate integration features of office suite.
  • Utilize office suite personal information manager.
  • Apply problem-solving methodologies.
  • Provide critical-thinking solution strategies.
  • Identify communication styles.
  • Demonstrate effective written communication skills.

Required Credits

Technical Studies Requirements 42 Credits
General Education Requirements 8 Credits
  • COMM1050 Communication in the Workplace 2
  • ENGL1026 Writing for Careers 3
  • MATH1050 Math Pathways Plus for College and Careers 4
    or
  • MATH1060 Math Pathways for College and Careers 3

Elective Credits

Technical Studies Electives 0 Credits
General Education Electives 0 Credits

Academic Planning Guide:


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