• Program: Information Technology/Computer Careers
  • Degree: Diploma
  • Credits: Total Diploma Credits 50
  • Academic Planning Guide:


Desktop Support Specialists provide technical assistance, support, and advice to customers and other users. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems and resolve recurring difficulties including issues surrounding computer security in today's highly technological world. Desktop Support Specialists work either within a company that uses computer systems or directly for a computer hardware or software vendor. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Career Opportunities

Positions are available as PC Support Specialists, PC Trainers, PC Coordinators and Computer Lab Assistants.

Award Outcomes:

  • Compare decision making solutions.
  • Understand changing role of IS Professionals.
  • Describe issues surrounding computer security.
  • Construct relational databases with an efficient design.
  • Produce variety of business documents.
  • Create dynamic presentations.
  • Perform basic operating system functions.
  • Apply basic networking functions.
  • Make decisions regarding project task management.
  • Exhibit customer service skills.
  • Demonstrate integration features of office suite.
  • Utilize office suite personal information manager.
  • Apply problem-solving methodologies.
  • Provide critical-thinking solution strategies.
  • Identify communication styles.
  • Demonstrate effective written communication skills.

Required Credits

Technical Studies Requirements 42 Credits
General Education Requirements 8 Credits
  • COMM1050 Communication in the Workplace 2
  • ENGL1021 Essay Fundamentals 3
  • ENGL1026 Writing for Careers 3
  • MATH1050 Math Pathways Plus for College and Careers 4
  • MATH1060 Math Pathways for College and Careers 3

Elective Credits

Technical Studies Electives 0 Credits
General Education Electives 0 Credits

Academic Planning Guide:

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