• Program: Information Technology/Computer Careers
  • Degree: Diploma
  • Credits: Total Diploma Credits 50
  • Academic Planning Guide:


Desktop Support Specialists provide technical assistance, support, and advice to customers and other users. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems and resolve recurring difficulties. Desktop Support Specialists work either within a company that uses computer systems or directly for a computer hardware or software vendor. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Career Opportunities

Positions are available as PC Support Specialists, PC Trainers, PC Coordinators and Computer Lab Assistants.

Award Outcomes:

  • Demonstrate proficiency in word processing, spreadsheets, presentations, databases and project management.
  • Perform operating systems functions.
  • Utilize internet resources.
  • Apply basic networking functions.
  • Exhibit customer service skills.
  • Perform problem-solving skills.
  • Demonstrate troubleshooting skills.
  • Demonstrate effective communication skills.
  • Exhibit professional and ethical behavior.

Required Credits

Technical Studies Requirements 42 Credits
General Education Requirements 8 Credits

Elective Credits

Technical Studies Electives 0 Credits
General Education Electives 0 Credits

Academic Planning Guide:

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