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Technology Resources

IT Services Help Desk

FOR SUPPORT & TO SUBMIT A TICKET

For phone support, please call 952-995-1411 to reach the HTC IT Services Help Desk. 

Semester Laptop Request

HTC Computer Lab

The Student Computer Lab will be open Monday-Friday from 8:00 am to 4:30 pm. There will be a technician available to support technology needs in addition to a virtual/remote technician.  

Student Technology Minnesota State Helpline

Call us toll free at 1-877-466-6728 for help with the following:

  • StarID
  • D2L Brightspace
  • Kaltura Media Space
  • Zoom
  • Office 365 (Teams, Skype, Stream, Email)

Hours of operation:

  • Monday-Thursday from 8:00 am to 8:00 pm
  • Friday-Saturday from 8:00 am to 4:30 pm
  • Sunday from 11:30 am to 8:00 pm

Students will receive immediate assistance or be guided through the process to submit a ticket for more complex issues. See the Frequently Asked Questions section below for additional assistance.

 

Frequently Asked Questions

How do you reset your StarID?

Access to D2L and email requires the use of a StarID account. This account is also used to register for classes. To reset your password, Please visit the Minnesota State StarID Information page.

How do you access your HTC Email?

Email is the official means of communicating to students and is needed to participate in online courses. To access your HTC email, please click the link below and log in with your StarID.

https://login.microsoftonline.com/?whr=minnstate.edu

Low and No Cost Internet and Computer Options

  • Emergency Broadband Benefit Program - a Federal program that provides a temporary discount on monthly broadband bills for qualifying low-income households. 
  • Internet Assistance for Low Income Families - a comprehensive list of financial assistance and Internet Service programs for eligible families and individuals.
  • Internet Essentials – Comcast/Xfinity is offering 'Internet Essentials' package free for low-income customers for 60 days . There is also an option to buy refurbished low-cost computers.
    NOTE - Comcast announced Friday 3/13, it would open free public Wi-Fi hot spots throughout the country, as part of its response to the Coronavirus outbreak. It will also eliminate data caps for its customers. 
  • Charter Communications is offering Free Spectrum broadband and WiFi access for 60 days in home with K-12 and/or college students that don’t have an existing Spectrum service level up to 100 Mbps.
  • Minnesota Computers for Schools – Lifelong Learners Program: Do you needed a computer but had no way of getting one? This may be a program to help. There is an application process, and the student would need a portion filled out by a Learning Partner/Counselor/Social Worker/Job Coach, etc.
  • PCs for People - This option provides the ability to provide low cost internet and computers to individuals who meet certain eligibility requirements. The internet access is provided with mobile hot-spots, which would allow students to take it wherever it is needed.
  • Refurable – Provides low cost refurbished machines to students. 
  • MIDCO Lifeline - Lifeline is a federal program intended to put home phone and internet service within the reach of qualifying families – giving low-income households affordable home phone or internet access.
  • Minnesota Office of Broadband Development -  Digital Inclusion

Technology Training Guides

HTC and Minnesota State have put together many online training resources to support students. Links to these free resources are listed below.

D2L Brightspace

Zoom Technology

Office 365